Review: JCPenny Portrait Studio Natick Mall

saraboston

Terrible. Do not go there.

First of all, a session is only 10 minutes long--hardly enough time when there are children involved! The photographer was very friendly, but not interested in trying any photo ideas that I had brought with me. I paid $100 extra for the photos on CD and an another $25 for "overnight" delivery (Saturday session with Tuesday delivery), only to find that the CD was missing from my order. Customer Service had me on hold for over an hour trying to fix the problem, but still can't get the CD to me in a reasonable amount of time. I guess my relatives won't be getting any family photos for Christmas.

Danimg222

That's awful!  Sorry to hear you had such a crummy experience!

jenvalet

Yeah, we had them re-do our pictures because they weren't great.  They came out all kinds of fuzzy yet they told me they were considered clear if the baby's eyes were in focus!

Danimg222

okate0213

Thanks for the review! Sorry about your pictures