Maryland Babies

Pediatric Partners Towson- Anyone else have issues with Staff

First off I have to say I love my doctor and my DD has seen another doctor there for a sick visit that I really like but I am sooo over the staff.  First off the front desk help tends to talk amongst themselves and ignore people standing there and are often rude.  Additionally, they are not very detail oriented.  Here are a few examples of  what has happened to us in the 20 months we have gone there:

 They messed up billing and tried to bill me for something that happened a year ago.  I had to call my insurance company and had to request medical records from PP because my record keeping was showing everything as paid.  Come to find out it was a mistake on their end and they never billed me for everything that happened at the visit.  Then they were claiming my DD had a procedure I know she did not have (cauterizing her umbilical cord).  I figured it out by looking at her records they did put something on it but not what they were claiming on the bill.  When I told the billing rep. I was going to get the doctor involved she got all defensive saying I should not that?but really how am I suppose to remember everything that happened at a visit a year ago.  I felt like someone was trying to take me for a ride so to speak.

o   Her measurements have been messed up a few times (took her head and height measurements wrong to where she had appeared to have shrunk at a couple of visits)

o   They called a prescription in for DD and messed up her name on the fax (put a completely different first name), which resulted in DH having to pay full price because my insurance was saying no one by that name is on the insurance.

o   Most recently no one has told me if my daughter needs two flu shots again this year.  I called several times and was told not to worry they would let DH know when he went to the clinic he goes to the clinic and the staff does not know.  So now I have to call again and ask the same question.  I try to call during doctors phone hours but my doctor often is not in.

The thing I love about the office is I never have to wait for DD?s appointment, they schedule appointments in way that she is not around sick kids when she is there for well visits and I really like her doctor.   I am wondering at this point if the good is better than the bad.  Anyone else have issues with the staff.  I know a lot of people on here go to this office and my friend also goes there and is very happy.  I guess I am just wondering if others have thought about switching due to the staff. BTW I am a really easy going person I am not the type of person who is usually just not happy.

 

  
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