Paypal advice, please.

WiscoWife

Hello ladies,

about 5.5 weeks ago, I sold a cloth diaper to a woman in Canada and she paid me with Paypal. She had good feedback, as do I, so it should have been a smooth transaction. 

I just got an email from her stating that she is filing a dispute with Paypal because 5.5 weeks later, she still has not received the diaper. I have the Customs form (stamped by the post office that it was sent) with her information and the item description on it from the day I sent it. 

What should I do? Should I give her a partial refund for it being so late? Or, because I have proof that it was sent, should I just respond with a photo of the customs form? She did not select "buy insurance" when selecting her shipping, so I feel that the item is at risk because of HER decision. 

LCB34

I would send her the picture of the customs form and she what she says. 

Alysonni

Is there any way for you to find out where the diaper is at this time?  If not, then I kind of agree with her.  If I paid for something and it didn't get there for over  month, I wouldn't be thrilled.

tkvoisin

I would send her the pics. Like you said she didn't buy the insurance. Even if she files the claim I don't think anything will happen from it because you have the proof that you shipped it.

egad76

I would send her the proof and also offer a partial refund if it doesn't arrive in a given amount of time (say by the end of the month).

Some of the Canadian ladies on here might be able to give you an idea how long it can take for shipping from US to Canada.