So dd was born at the end of Feb and we've been sorting out the insurance/copays/nuisance stuff ever since. About 10 days ago, we got a bill from a collections agency for $73. to be paid to the hospital where I had dd. It was for a charge that our insurance company said was disputed and they had told us not to pay it in the first place. We contacted insurance co, were told to ignore, etc. So we did.
Today I got another bill from the collections agency, so I called the hospital. Was told we owed it and to pay or it would go against our credit rating. I told the woman from the hospital business office that I felt stuck between the insurance company and the hospital and asked them to pull it back from collections and give us a week to sort it out, she said they couldn't. I was calm and polite but somewhat annoyed throughout conversation, and I told her I wasn't impressed with the hospital's practices of sending a claim on less than 3 months after the event. Anyway, she hung up on me!
5 minutes later she called me back, was very polite, sorry we had been "cut off" etc. Said she had spoken to the billings department and that the 'codes didn't add up' so she had pulled our file back from the collections agency and would get it sorted out on tuesday, and that we were not to pay, she would be in touch, etc.
Something seems weird to me. Did she call back just because she was afraid I'd call and report her for hanging up? is she secretly sending our info on to every collections agency and screwing us? or was it just a misunderstanding that she's working to correct?
what do you think? I'm suspicious.