Parenting

Anyone ever deal with Kidkraft customer service?

We orderd DD the Large Kitchen for xmas and the oven door broke off today. She doesn't play with this kitchen every day but all 3 kids do use it quite often. I just emailed them about buying a replacement part of the oven door and possibly the hinges that are needed to attach it. Just didn't know if anyone had experience with them and what I could expect.
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Re: Anyone ever deal with Kidkraft customer service?

  • My son got a fire station made by them for Christmas. There was a piece missing and the door was broken. I was going to return it to Costco but it was sold out. I emailed Kidkraft, the agreed to send a replacement part no charge however I never received it, It's still functional so I never followed up with it and kind of forgot about it.
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  • We were missing a piece to our train table.  I called the 800 number and we received the part a week later.  They were very nice.
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  • I emailed them and the guy emailed me right back. Within minutes. He asked me to locate the batch number and he also sent an attachment and asked me to give him the number of the part I needed. I did all that and he emailed me back asking for my shipping address and that they would ship it out free of charge. I was shocked!
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