Amiamish

belle204

Ok, so before I go and try to be productive and parent and all that stuff, I thought I'd share some recent stories.

Up first: there was this guy who swore up and down he saw our gps service advertised as being free with a certain plan. Well, said plan was inactive as of mid January. I told him I didn't see what he was looking at and had followed exactly what he told me. He said, "no you didn't or you would see it." Um, wtf-ever. Then he tried to give me this long-ass url and got pissed when I wouldn't give him my work email so he could send it to me. Then he asked for my sup. Dumbass.

Next up: a man had an equipment charge for not returning a phone. I told him what line it was for and he just needed to send it back for the credit. He told me he "knew what line it was on but why did they get it?" Um, you obviously had a problem with the old one (that we want back). Then he started b*tching about the cost and there is no way that piece of crap phone could cost $200 blah, blah, blah. He wanted me to tell him how much the phone cost to make & why it was priced the way it is. I told him I don't work in pricing and that my job is to answer concerns related to his account and I had done that. Dumbass #2.

My favorite: a lady wanted to know if she could print out her text messages. I told her to forward them to her email address and print them. She tried a couple while we were on the phone and it worked. Bam! Anyway, she was telling me her ex has been sending her crazy messages related to custody of their son and saying he still loves her ... but he has a girlfriend. She said she wishes she could email them to her if she gets the urge but doesn't know her address. Me being an instigator told her to look her up on FB and send them to her. If you hear about any FB altercations that was prob. my fault. Hope *that* call never gets heard.

Wait, my real favorite: a lady said her phone didn't turn off when she flipped it closed and she had been on speakerphone. I had a feeling it was one that you have to turn off the speaker before flipping it closed or end the call from the inside. I pulled up the manual to confirm it. I told her -- took all of 2 or 3 minutes. Why did she spend the next 15 arguing with me about it not happening before and canceling her service b/c we should have "put a sticker on it telling people that." Stupid hoe had had the phone two years already. I told her she prob. hasn't noticed b/c the other person hung up (imagine that), the phone comes with a manual and that's why one should read it, and it was prob. done as a convenience so you don't have to hold it open to talk on speaker. Then she asked me about changing her number. I told her the fee and she flipped. Know why she wanted to change it? B/c of potential harassment. Fail. $15 please. I almost fell out of my chair when she said "I don't care about the number, I called b/c of the speakerphone." ... "Um, ma'am, you mentioned the number change. I was just answering your question. She then repeatedly told me she was going to try it and if it did it she was going to cancel. Right. "Is there anything else I can discuss with you tonight?" was my reply. Dumbass #3.

I want to have a blog entitled 'Tales from the Dungeon' but I learned from Bubbly's experience.