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So sad, had to leave BabyGap empty-handed

tifvolleytifvolley member
in Babies: 9 - 12 Months

My mom bought a bunch of stuff for DS and told me to take back whatever he didn't need and exchange it for something else.  I was really excited since I can't afford to regularly shop there.

I told the cashier that I would like to exchange the items I had and she ended up just crediting my mom's card instead.  When I explained to her that I no longer wanted the items since she didn't do an exchange she basically said, "Too bad for you".  It was really frustrating and a little humiliating.  I just recently stopped working for BabyGap, so I know customers do exchanges like this all the time.  It's not like I'm going to go ask my mom for the cash now.
 

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Re: So sad, had to leave BabyGap empty-handed

  • megs042107megs042107
    Yeah, that blows. ?But I'd probably tell my mom what happened and she'd give me the money to go buy something. ?That's just the way she is. ?Or she'd look at her CC statement the next month, realize she had a credit and then ask what that's all about...
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  • busygalbusygal member
    WHAT?? That is crap! I know you have better things to do than spend your day dealing with junk like this but I wish the manager had been right there so you could have complained.
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  • tifvolleytifvolley member
    The manager was right there.  They can't reverse a refund like that.
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  • LuckySunshineBabyLuckySunshineBaby member

    Oh heck yes they can.  They can void that refund right out of their system.  Call right now, ask to speak to the store manager (even if it was the one right there).  First, why would they want a credit return (which deducts from their sales for the day) vs. an exchange? Explain that you want the transaction voided and an exchange towards merchandise you picked out.  Or you want a merchandise credit issued when you return this evening to utilize at a later time.  When you call, ask to speak to the manager and directly after she answers, ask her to SPELL her name.  Be sure to write it down.  Then spell it back to her and ask if she was the manager working earlier when you were in.  You can fix it.  

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  • littlefellerslittlefellers member
    that totally sucks!  a lot of the stores are now offering that option at the return.  Why the heck would i want to do that!?
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