f/u to my customer service situation

neesernicole

https://community.thenest.com/cs/ks/forums/thread/19138543.aspx

I emailed her back and simply said:  This is not acceptable.  I would like to speak to your manager - please pass on the appropriate contact info.

This was the rep's response: 

Sorry for all the inconvenience I have spoke with my manager and she will be issueing a 15% credit refund to your credit card which is 10% more than booking on-line.

I'll take it.  I'm glad I didn't back down.

wildflower865

Good!

DaiLyght

Didn't see that OP before, but good for you! And I agree with BoF - poor writing skills in customer server bugs me.

neesernicole

dai - proper grammar wasn't much better in the response.  i thought it was interesting how the co. chose to tell me the bad news over an email in the first place.

DaiLyght

Off topic, but can I just say - I can't freaking believe you're 14 weeks already!!!!!

isabella22

Good for you!