Summer Infant Handheld Monitor

kimberly3230

I just have to rave about this company.  I have had my monitor since my DS was born and I absolutely LOVE it, it was some of the best money I spent.  Now my battery is starting to die really quickly.  So I called the company full prepared to buy a new monitor/battery since I have had it for over a year and it's lasted this long, and they said they will send it free of charge.  I am floored, it's not very often that you find stand up companies like this anymore.

MamaNikki

That IS awesome!  We have this monitor too and have been very pleased with it.

kellnbri

we also have this monitor and I called to get a replacement battery but I had to pay $10 for it because our monitor was 2 years old.  The CS rep was shocked that it had lasted that long because she said the normal life of those batteries is max of 18 months. 

kimberly3230

Yeah they told me 12 to 18 months was the max.  She said that they usually charge $10 for a new battery but because I didn't have the monitor in front of me and couldn't read the numbers to her, they would just send it for no charge.  I would have gladly paid more than $10 for it, I think it's worth it.

brightning

We've had ours for about 20 mos and it's still going great. Definitely money well spent!

marriedchick06

I love ours!!! We have had it for 20 months as well and haven't had any problems!!! **knock on wood**

mrs.aaguilar

We have one too and it when we first started using it, it made some weird noises.  So I called and they also replaced it for free and said my warrenty starts all over.  They told me to toss the old one, but I felt so guilty tossing it because it was practically new but broken.  I held on to it for a bit until DH finally tossed it. Weird I know.

jillybean222

Love mine too!  I bought a second camera when #2 was born (BRU, online only) and it's great...I can flip back and forth between the kids and have total peace of mind while they are sleeping!