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excitedtobemrs

Oh Etsy queen...

What would you do if one of your packages never arrived to a customer?  Just wondering what I can expect from the seller when she learns that the package never entered the US...

pincushions

for international customers:

We do apologize but we are not responsible for lost items, we have TR# for all shipments that we make, Internationals are not track able with First Class Mail

I will proved the receipt and customs form #s

 if the item in the USPS website says:

"shipment has left ......."my area code".  We no longer take responsibility for the item (s) unless insurance was provided then you go to Paypal/USPS. I do however assist in trying to find it.

it is really crap I know. Things get lost all the time. I ship out 15-20 items a week. I have upped the shipping charges on all orders to provide insurance whether customers want it or not because I am still at the mercy of feedback.

I would wait a week. Ask her again how long it normally takes.

She may replace it..partially refund.. or ignore you.

 

excitedtobemrs

Thank you.

I paid via Paypal so maybe I'm covered?  She doesn't have that type of disclaimer on her site, maybe I'll get lucky.

Thanks for the info.