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Babies: 0 - 3 Months
Highchair broke, my baby fell out of it. Please read.
DH and I went to lunch today to celebrate our anniversary. ?We took DS and the highchair the restaurant had was a Primo Deluxe Easy Chair. ?Please DO NOT purchase this high chair, or even use it at a restaurant. ?I had never seen one before and it looked almost exactly like the Stokke Tripp Trappe. ??https://www.primobaby.com/high_chair_02.htm??He had been sitting in the high chair for about 20 minutes when the seat just FELL OUT - literally, just fell out. ?There was no way to hook him in with a clasp (as you can see) and if there had been, he might have even been choked by it. ?In an instant, he fell about three feet, FLAT on his back... fortunately, we were by the door and there was rug, which was where his head hit, but the rest of his body was on the concrete. ?
It was so scary. ?He has been fussier than normal since then and a lot more sleepy, so I'm just keeping my eye on him. ?I already called the pediatrician just so they know. ?I'm seriously worried sick right now. ?
The restaurant.... I don't know even know where to begin. ?The service had been great until he fell. ?When we got there, we were sat immediately and then the owner came over to say hi and ask us what Andrew's name was, make small talk, etc. ?It was the best restaurant we've eaten at since moving here. ?Absolutely wonderful food. ?When he fell, he started screaming immediately, so I swooped him up, looked him over and then went outside to calm him down and get a good look at him in the light (it was fairly dark in there). ?When we walked back in, it took at least ten minutes for the manager to come over and ask if he was okay. ?When he did, he just asked us for our contact information so that their insurance company could contact us and see if he was okay. ?The waitress tried to put the high chair back together for him to sit back in??? ?I said, "No, please take it away, I do not want it. ?I will just hold him." ?We finished our meal never seeing the owner of the restaurant, who was still there, until after we paid the bill. ?They brought us our check. ?We paid. ?As we were leaving, the owner walked over and said very casually "How is Andrew? ?Can I hold him?" ?No mention AT ALL about the accident - none at all. ?We thought she was being very insensitive to not even mention it. ?Turns out, the manager had not even told her yet and it had been AT LEAST thirty minutes. ?DH called the restaurant a little bit later because the more we thought about it all, the more shaken up we were and the more mad we were that the restaurant showed such little care about what happened. ?DH even told them (in person) that they should take a good look at those high chairs because they weren't safe. ?Seriously, if an 18 pound baby can't sit safely in it, how could a 30+ pound toddler?? ?DH and the manager (who asked for our information) had some words and the manager ended up having the owner call back, who apologized profusely and then refunded our money. ?We were just completely shocked at how long it took for her to even find out about the accident, considering she was THERE when it happened. ??
I am just sick over it all. ?It kills me to no end that DS fell... I hope he is okay. ?I just don't even know if I can sleep tonight, wondering if he'll start whimpering in the night and I won't hear him. ?I have to watch him for two days; my pediatrician gave me a million signs to look for and I'm just so afraid I'm going to miss one. ?I feel so bad for him and I just want to hold him all night long. ?I don't even know what to do. ?
It was so scary. ?He has been fussier than normal since then and a lot more sleepy, so I'm just keeping my eye on him. ?I already called the pediatrician just so they know. ?I'm seriously worried sick right now. ?
The restaurant.... I don't know even know where to begin. ?The service had been great until he fell. ?When we got there, we were sat immediately and then the owner came over to say hi and ask us what Andrew's name was, make small talk, etc. ?It was the best restaurant we've eaten at since moving here. ?Absolutely wonderful food. ?When he fell, he started screaming immediately, so I swooped him up, looked him over and then went outside to calm him down and get a good look at him in the light (it was fairly dark in there). ?When we walked back in, it took at least ten minutes for the manager to come over and ask if he was okay. ?When he did, he just asked us for our contact information so that their insurance company could contact us and see if he was okay. ?The waitress tried to put the high chair back together for him to sit back in??? ?I said, "No, please take it away, I do not want it. ?I will just hold him." ?We finished our meal never seeing the owner of the restaurant, who was still there, until after we paid the bill. ?They brought us our check. ?We paid. ?As we were leaving, the owner walked over and said very casually "How is Andrew? ?Can I hold him?" ?No mention AT ALL about the accident - none at all. ?We thought she was being very insensitive to not even mention it. ?Turns out, the manager had not even told her yet and it had been AT LEAST thirty minutes. ?DH called the restaurant a little bit later because the more we thought about it all, the more shaken up we were and the more mad we were that the restaurant showed such little care about what happened. ?DH even told them (in person) that they should take a good look at those high chairs because they weren't safe. ?Seriously, if an 18 pound baby can't sit safely in it, how could a 30+ pound toddler?? ?DH and the manager (who asked for our information) had some words and the manager ended up having the owner call back, who apologized profusely and then refunded our money. ?We were just completely shocked at how long it took for her to even find out about the accident, considering she was THERE when it happened. ??
I am just sick over it all. ?It kills me to no end that DS fell... I hope he is okay. ?I just don't even know if I can sleep tonight, wondering if he'll start whimpering in the night and I won't hear him. ?I have to watch him for two days; my pediatrician gave me a million signs to look for and I'm just so afraid I'm going to miss one. ?I feel so bad for him and I just want to hold him all night long. ?I don't even know what to do. ?
This discussion has been closed.
Re: Highchair broke, my baby fell out of it. Please read.
This is so scary - I hope he is okay!
Im so sorry that happened to you. I would be SO extremely worried also. Keep an eye on him like you plan but Im sure he will be okay. We love our little ones so much and I think sometimes it hurts us more than them when things happen.
The restaurant def. didn't handle it well at all. Perhaps they were so scared of getting sued that they just didnt want to do/say anything else that might make matters worse? But either way it is no excuse for not being OVERLY apologetic and concerned for your DS. I think if we were in the situation that my DH would probably have more than "words" for the manager for the way he acted.
Keep us posted on how your LO is tomorrow.
Holy moly! I hope he's just fine. I was lurking here, and remember you from the SA knot board a couple of years ago. Just wanted to say I can't imagine being so scared, and hopefully everything is just fine.?
I'm so sorry
ETA: I don't know the first thing about lawsuits, but do you think perhaps a doctor should inspect him so there is an official health report out there about the incident? Kind of like if you get injured on the job and they make you go in for a dr visit just to have documentation? I really hope he's ok.
I am soooooooo sorry to hear this. So sorry. I think it would be a good idea to have him checked out, just to be safe. However, children/babies are much more resiliant than we often think. I'll be praying for you guys.
As far as the restaurant goes...I don't know; That's pretty messed up for them to handle it so badly. Take whatever course of action with them you feel necessary.
EDIT: You may also want to inform the highchair company, though they'll likely blame the restaurant for poor care or something. First things first, make sure all is well with your son. Again, I'm sorry this happened.