Parenting

NBR: I didn't realize SkyMiles expired :(

I'm soooooooo mad right now.  Speaking about all this summer plans stuff, my mom and I had been looking into going back to Bermuda this summer.  My mom grew up there and we traveled there as kids, and I REALLY wanted to get back there before my grandparents house is gone (they have both died years ago) and take my family there.  The tickets are around $700 each, so we were hoping to use my combine NW/Delta miles now that the airlines have merged.  I had 27,000 Delta miles that I had accrued from traveling as a child, and they are ALL gone.  They apparently expire if you don't have any account activity for 24 months.  Needless to say I"ve been kinda busy the last few years ;)  I tried talking to customer service and they basically said too bad, our policy states that they expire after 24 months of inactivity..well excuse me, I don't sit around reading your policy for fun. I never got a notice or anything, and I then realized I still had them being sent to my mom's address, and she didnt' think anything of giving me the statements cause neither of us knew they expired, so I"ve los them all. My NW miles alone won't be enough to get even 1 ticket there, so we're going to have to try find the money to go, because this is probably the last year we'll have the chance to go with the house to still stay in.  Hotels are exorbitant there, so once the house is gone, we will probably never go.  Grrrrrr....vent over...

Re: NBR: I didn't realize SkyMiles expired :(

  • I would keep trying. Seriously, keep going until you find someone that will hear you out. Maybe try NW?

     

  • I know I feel like I have to..its 25+ years worth of miles!  But I keep just getting told its my fault for not keeping the account active!
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  • imageMelandJeff:

    I would keep trying. Seriously, keep going until you find someone that will hear you out. Maybe try NW?

     

    So not going to happen. That's who I used to work for when I was laid off. They will tell you it's on the website in the rules and you get reminders, blah, blah, blah and it's up to you to keep up with it. .

    image


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