July 2015 Moms
NYMominCA
member
A warning if you order from Pottery Barn Kids
NYMominCA
member
On April 20th I ordered 2 Milo crib sheets. They're on sale for $15, listed as in-stock on the site, and I had a free shipping code.
When I kept checking on my order status, it would say they were "temporarily out of stock" and give me an estimated delivery date... except the date kept changing.
I posted on PBK's FB page and they told me to contact customer service. Today I gave a call (after my delivery date got changed AGAIN) and found out that:
1) there are 400 people on the waiting list for this item (meaning they have ordered it and are waiting for it to come to them)
2) There's no estimated warehouse date, and the product has been not been ordered by PBK
3) It is STILL listed on their site as in-stock, so people are STILL placing orders for them
I've never bought anything from PBK. I always thought they were too expensive for my tastes. But the prospect of getting cute printed organic crib sheets was enough to have me order. I cancelled my order and will no longer try to buy anything from them. To me, customer service trumps cuteness.
When I kept checking on my order status, it would say they were "temporarily out of stock" and give me an estimated delivery date... except the date kept changing.
I posted on PBK's FB page and they told me to contact customer service. Today I gave a call (after my delivery date got changed AGAIN) and found out that:
1) there are 400 people on the waiting list for this item (meaning they have ordered it and are waiting for it to come to them)
2) There's no estimated warehouse date, and the product has been not been ordered by PBK
3) It is STILL listed on their site as in-stock, so people are STILL placing orders for them
I've never bought anything from PBK. I always thought they were too expensive for my tastes. But the prospect of getting cute printed organic crib sheets was enough to have me order. I cancelled my order and will no longer try to buy anything from them. To me, customer service trumps cuteness.
Re: A warning if you order from Pottery Barn Kids
TTC #1 since 3/2011
DX: anovulatory and severe MFI
DH is a testicular cancer survivor
IVF#1 w/ICSI lupron, gonal f, ovidrel
ER 6/15/12 6R 6M 6F! ET 6/20/12
Beta #1: 154 Beta #2: 509 Beta #3: 7326
Baby Boy born 3/1/2013
TTC#2: 6/2014 all testing came back normal
IVF#2 (#1 for LO#2) 9/2014 - 17R 10M 10F 4 blasts frozen on day 6.
FET #1 10/15/14 - Beta #1: 216 Beta #2: 823
Baby Boy born 7/10/2015
That's why it's so ridiculous! Being listed as in stock on their site, having 400 people waiting for them, and yet they're not even on order!
J -- 9/04
L -- 11/10
E -- 7/15
J -- 9/04
L -- 11/10
E -- 7/15