May 2013 Moms

Pump vent

My Medela PISA is less than two weeks old and it's already not working right. I'm losing suction somewhere and can only use one side, but at least I can pump. I hope Target will exchange it for me since it's less than 30 days. Just venting frustration!
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Re: Pump vent

  • Mine was less than a month old when I started losing suction. I called the 1-800 # and they were able to troubleshoot the problem and it works fine now!  They said if we couldn't get it fixed over the phone, they'd send me a new one.  Target may not exchange it for you - you may have to go through Medela. 
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  • I would check all connection points and replace the membranes. Otherwise Medela should replace it with no problem.
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  • You will have to go thru medela. Target won't take it back but medela will overnight a new one to you

    Began TTC 2011

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  • Thanks ladies, I'm going to make sure again that I have everything tightly connected and maybe have DH take a look before I contact Medela.
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  • I hated the pump I got through my insurance and bought a PISA from Target.  I was worried I wouldn't like it, and hesitant to spend the money for it.  I spoke to two separate people in customer service who assured me that even though the package states breast pumps are not returnable, if the pump either has a problem or "just doesn't work for me", I CAN return it within 90 days with a reciept. 

    Also, just an FYI - they will price match, even Amazon's prices!

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  • Medela customer service is wonderful!! They will definitely help you or send you a new one. Good luck!
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