February 2013 Moms

Pediatrician calls

If/when you call the pediatrician's office with a question, do you actually get to speak to a pediatrician or a nurse? I get talking to a nurse for common things like stuffy noses, but there are some things I think that a pediatrician should answer no offense to any nurses out there. I have called a few times about a condition my son has and with some developmental concerns and never actually get to talk to his doctor. What is your experience calling your pedis office? Just wondering if it is like this everywhere or if I should be looking to switch. Thanks!
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Re: Pediatrician calls

  • Just from working at a pedi office I specifically did the triage phone often times we would email or call the doctor before calling the family back, and then if it was something more serious or that the pedi was concerned about then they would call the family directly. But even some things that seemed bigger the doctor would still weigh in on it, but you may not hear the dr voice. That's at least the practice where I worked and now where my DD goes.
    HTH
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    BabyFetus Ticker

    Married to DH 10.29.11
    DD born 1.26.13
    LO #2 due 6.19.14


  • image mattanda2011:
    Just from working at a pedi office I specifically did the triage phone often times we would email or call the doctor before calling the family back, and then if it was something more serious or that the pedi was concerned about then they would call the family directly. But even some things that seemed bigger the doctor would still weigh in on it, but you may not hear the dr voice. That's at least the practice where I worked and now where my DD goes.
    HTH


    Yupp. I may only talk to a nurse or the receptionist but they always consult the doctor before getting back to me. Unless it's serious. Like when DD had RSV, I talked to two different doctors there over the course of the week. I'd be willing to bet the same thing happens at your office

    image

    BabyFetus Ticker
  • In my experience working for several different doctors (none pedi, though), they are always wary about getting on the phone with a patient, simply because their schedules are so booked and they can't risk getting into a long, in-depth conversation with a patient or parent because they have appointments to keep and other work to do.  So, whoever is taking/returning the call usually consults with the doctor first and then returns the call.  It's not as big of a deal if they get caught in a long conversation.

    I'm sure your pediatrician is being consulted and is aware of what is going on with your LO, but if you feel there is more you want to talk about with him/her, I would make an appointment. 

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    image 

  • If I call I get the "nurse line" - the nurses handle all calls.  I've never had an issue that really warranted speaking to the actual doctor, but I'm positive I could leave a message asking for the pedi to call me back and they would. Caleb's pediatrician returns phone calls herself if she called you and made a few calls when he was having jaundice issues just to check on us.  We go to a big group practice, but they are all friendly, caring doctors.  My OB always returned calls himself too.  So, if you are looking for a more hands-on doctor, they do exist.  Have you asked the nurse to leave a message for the doctor?

     

     

    Lilypie Fourth Birthday tickersLilypie - Personal pictureLilypie Second Birthday tickers
  • If I leave a message my pedi calls me back. He's even available on weekends and holidays, I love him!
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  • I work in a doctor's office as a receptionist and I will say that we rarely have patient's talk directly to the doctor.  The majority of our appointments are scheduled for 15 minutes, even though they take longer than that. The doctor is basically going straight from room to room with patients in the office.

    Nurses will consult with the doctor before calling patients, and will talk to them if more questions come up along the way. Even working at the same office that my kids go to, I still rarely talk to the doctor. Usually just to the nurse.



    "Courage does not always roar. Sometimes courage is the quiet voice at the end of the day saying 'I will try again tomorrow.'"
    ~Mary Anne Radmacher

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    Eleanor Faye- 24 January 2013
    Nathan Malcolm- 07 April 2011
                                                                                                                                      

  • Thanks everyone for the info!
    Baby Birthday Ticker Ticker
  • I have talked to nurses and my child's pediatrician on the phone. They are really great about calling us back and very helpful.
    Lilypie - (KNqh)
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