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We have this cup and it is our absolute favourite, never had a problem with leaking or getting the liquid out.
-- I would try and take out and re-adjust the rubber part and see if that helps.
-- some people have mentioned tightening it as tight as possible and then loosening it a slight turn.
...I have no other suggesstions apart for these two as we've never had issues with the cup
I did a review on the Wow Cup here. It's just like the Sassy but just put together a little better.