Sorry this is so long!
I am looking for some advice in the off-chance that someone here may have experience with insurance adjusters. Our home was recently seriously damaged by a moron teen who lost control of his car in the rain and crashed into our house, causing heavy damage to two walls of my elderly dad's room. I went through the insurance claims process through my homeowner's insurance (kid doesn't have enough coverage for damage of this sort). The company is subcontracted by Allstate, and I didn't know that until I got their forms after we signed up with Allstate. Anyway, the adjuster came and went and was very nice, as were the contractors who submitted their bids to the adjuster, who in turn will submit his report this week to the insurance company.
So I called the company this past Friday just to check and see how things were going. The "examiner" assigned to my case was incredibly rude, nasty and callous. When I told him I just wanted to know when the work might get started because there are heavy storms right now and I didn't want the house damaged even more, he just said, "It is what it is" and that he couldn't really help me, it might take any length of time to get things started. He said I could go do the repairs myself if I didn't want to wait!! He was such an a**hole that I was left reeling!
At the end he told me to just go celebrate Christmas and there was nothing else he could do. He seemed almost sadistic.
If you had to deal with such a terrible adjuster, what did you do? I'm drafting an email to let him know what I think of his treatment of me, and am planning on calling his supervisor (not enough time to do so Friday) to tell her about it Monday, maybe requesting a different examiner.
But I've never done anything like this before, so I wanted to know if anyone else has been through it and might have some advice for me. Thanks in advance!