This is the response I received from Hallmark
We apologize for this inconvenience. Your order does show that it has been
delivered on December 13th. It does also state that it was left at the front
door and no signature was required. The tracking number that FedEx has provided
us with is 188197930107002.
Again, sorry for the inconvenience and Happy Holidays from Hallmark.
Did someone take your ornament?