UGH, I just need to vent. So I live in Italy and didn't know where I should go to get a bikini wax. I asked some other Americans in our military community here where to get waxing done and was referred to an American woman here who is apparently fabulous at all things aesthetic - hair, waxing, pedis and manis, etc. So I sent her a message two Sundays ago and ask if she does bikini waxes and if so I'd like to set up an appointment for that week - either Tues. or Wed. On Tuesday, she finally replies and says Wed. at 2 PM is great for her. She also gives me her cell phone. I continue to message her and attempt to call her all throughout Tues. and Wed. because I know she works out of her home and I needed to know where she lived so I could make the appointment. Yeah, she never answered any of the messages and her cell kept going straight to voice mail.
On Thursday (yep, the appointment has been missed at this point with no word from her), she finally responds to an email and says she's sorry that she didn't answer her phone, she is in Germany for vacation. WTF? Why did she schedule an appointment during her vacation time? So I email her and ask, "Then why did you schedule my appointment for yesterday if you're not in the country?" She responds that she thought I wanted to do the appointment on June 1. Ummm, did she not see the part of my original email that said, "THIS Tues. or Wed?" Because that should have clued her in that I was talking about May 25, not June 1. But whatever. I told her I could do June 1. Then she messages me on Tues. saying she prefers Friday (tomorrow). Okay, fine. Friday will work. And what's even better? She's going to come to me. Perfect, saves me some driving and is much easier because I won't have to worry about my son - he can just play with his toys while I'm getting waxed.
Oh, but wait there's more! She JUST called me to say, "I've never done a bikini wax before and I have decided I'm just not comfortable doing one." Seriously woman? You've given me the runaround for 2 weeks when I asked you in the first place whether or not you did bikini waxes and just NOW, the night before the appointment that YOU have rescheduled 2 times you decide it is a problem? I could have found some other person to do the waxing if she'd just been straight with me from the beginning - and it also could have been done before I went on vacation on May 26 and I wouldn't have had to be fuzzy for the last two weeks (sorry if that last part is TMI). I'm seriously annoyed right now. This is some of the worst customer service I've ever experienced.