So I shop at Target fairly often, once or twice a month, however we live about an hour and a half a way from the big city that has Targets, so it normally involves a day long trip, so we don't get up to that town but maybe once a week or every two weeks... That being said, I went last Sunday to a Target with my mom, somehow we lost his diaper bag there.. a big, faux-suede messenger bag by Carter's, don't ask me how we lost it... in the circus that is getting groceries, and baby in the car maybe... Idk, anyways, after we got home, I just assumed we had left it in my mom's car. So on Saturday my mom picked me up and I asked her where his bag was, and she said "oh yea, i know which one you're talking about, it's here." Load off our back right? I was so happy there was still a nice person out there who would return it! So we drive an hour and a half up there specifically to pick up the diaper bag. We get there, and no one can find it! We wait 20 minutes for them to walk to the back of the store and check there... nothing. I talk to a manager, tell her what happened and she tells me that their policy is to THROW away items after 7 days. So I tell her again, I called THIS morning and they said it was here, AND it hasn't been 7 days yet. All I get it a blank stare and "oh sorry". So I get the store manager, tell her the same thing, And I tell her the diaper bag itself is worth $40, in addition to all the things that were in the bag.. diapers, wipes, extra outfits, a nursing cover, pacifiers, burp clothes, and he had a little medallion with his initial on it. So all of that is an additional $20-$30 AT least, and since it was in their possession and they didn't follow their own policy, I wanted to be reimbursed for that amount or atleast the amount of the diaper bag. I got another blank, unapologetic stare from that store manager and an empty "im sorry, I can give you a $3 off coupon, possibly 10% off a new diaper bag"... SERIOUSLY? I wouldn't have cared if she gave me a gift card and walked around the store to get replacement items, even though most of it wasn't bought there. I called corporate and they took it as a complaint, and are forwarding it to their "report center", so another 30 minutes wasted tellling someone my story who has no power to fix the problem. So recap: Horrible customer service, no accountability or responsibility, AND instead of Target's policy being to at least DONATE items, they just throw stuff away, which means some employee probably has my sons diaper bag in their car right now.