BFP 8/18/09 cycle #7
Missed m/c 9/16/09 (7w6d, baby measuring 6w1d)
D&E 9/25/09 at 9w1d
BFP 11/25/09 1st cycle after D&E
DS born @36w2d
~~~Labor Buddy to And Ketch~~~
BFPB to LoveBeingAWife33008
I've found their customer service to be great. I didn't have any real damage, a few cosmetic scratches on a dresser and bookcase, plus the bookcase was missing one of eight brackets. I contacted them and they are sending me the missing brackets plus a stain marker for the scratches (I didn't ask for replacement furniture - the scratches aren't that bad).
When you contact them, have all the info from the sticker on the back of your piece(s) handy as they wanted that from me so I had to call back later once I had it. They wanted model/serial number, production date and 4-digit PO# (all on the sitcker) plus the date of purchase.