Today at work i got a call from a patient and I pulled up their account to see why their insurance was not paying thier claim..
only to find in the system we had the pt name as Hillary Billy
but the pt corrected me and told me her first name was not Hillary it was Hill, and her middle name was Billy..
i totally thought she was pulling a prank! But sure enough she faxed me a copy of her insurance card with that name on it..
who would do that to their child?!