Etsy

bumpuser8448316

I requested that the seller cancel my order and refund. I haven't heard back so I want to file a claim...but I can't find where on etsy I do that? Anyone know

jenniann87

When you go into the "My Account" tab there should be a Purchases and Reviews link that you can click on and you should be able to do it there.

Here is a link outlining it all. https://www.etsy.com/help/article/35?ref=help_search_result

bumpuser8448316

Thanks! For the life of me I couldn't find it

notkateanymore

And make sure you don't delete anything you sent her or she sent you. I'm sure you know that, but just in case!

notkateanymore

Also, take a screen shot of whatever the rules/policies of her shop are...if they say anything about delivering before Easter etc.

bumpuser8448316

Good call on the screen shot! Thanks. I have all the emails..including the one saying I would have it Thursday. It's now Friday and still shows as not shipped